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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brian Lybarger

Brian Lybarger

June 20, 2025

5  out of  5
rating by Brian Lybarger
"Shane is trustworthy, honest, and cares for your future. Sit down with him, talk about your needs, and I guarantee he will provide for you. Excellent State Farm Agent."
We responded:
"Brian you are amazing! It was great to talk with you about your family’s needs—for insurance and beyond! "
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Miercedez Carter

June 12, 2025

5  out of  5
rating by Miercedez Carter
"They are absolutely amazing! They did a quote for me and it was a better price than what other insurance companies! They will try the best to get you the best deal."
We responded:
"We do work hard to get the best deal AND match what you need! Thank you for this great review! 🤩"
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andrea kann

June 11, 2025

5  out of  5
rating by andrea kann
"Natasha was able to take care of my request quickly and completely and was very pleasant to talk to."
We responded:
"Thank you, Andi! You are the best! (And Natasha is pretty awesome, too!)"
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Kim Rutter

June 4, 2025

5  out of  5
rating by Kim Rutter
"Natasha is always very respectful and efficient in her style."
We responded:
"Thank you, Kim! We strive to give you our best every time you stop in. "
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Ryan Hobbs

June 3, 2025

5  out of  5
rating by Ryan Hobbs
"Great communication I made a change to my policies and they called to verify it. Excellent customer service"
We responded:
"Thank you, Ryan! We double-check things to make sure it is right for you. It’s our standard because you deserve it. "
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Kyla Agnew

June 2, 2025

5  out of  5
rating by Kyla Agnew
"Shane and his team are a pleasure to work with ! Shane assisted our small business in setting up some of our employee benefits. Would 10/10 recommend !"
We responded:
"Thank you, Kyla! You found the best kept secret: we do group life insurance for small businesses! Thank you for your kind words and solid recommendation!!"
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Sabrina Newsom

May 31, 2025

5  out of  5
rating by Sabrina Newsom
"Natasha is great to work with and so friendly!"
We responded:
"Natasha is the best!! She is a treasure and loves to help people. "
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Matt K

May 29, 2025

5  out of  5
rating by Matt K
"Shane’s great and make everything easy!"
We responded:
"You’re the best, Matt! I’m grateful for the ways you’ve helped us, too. "
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Carl Ott

May 29, 2025

5  out of  5
rating by Carl Ott
"Shane was easy to work with as well as clear and easy to understand. Helped explain my policy and make sure I got the right insurance all while saving me money."
We responded:
"That’s what we do, Carl! Thank you for this great review!"
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lori BLACK

May 8, 2025

5  out of  5
rating by lori BLACK
"Fast friendly always helpful"
We responded:
"Thank you so much, Lori! "
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vickie johns

April 11, 2025

5  out of  5
rating by vickie johns
"Shane and his staff are great!! They are always so helpful with all our insurance needs!!"
We responded:
"Aww thank you, Vickie! You and your family are the best and we are honored to help with your insurance needs. You’ve discovered that there is more to State Farm than just car insurance!"
Profile photo of Rayna Rowe Rojas

Rayna Rowe Rojas

April 8, 2025

5  out of  5
rating by Rayna Rowe Rojas
"I’ve been working with Natasha trying to figure out my renters insurance policy & she’s always been super responsive, informative and ready to tackle any problem I throw her way! I love working with her & appreciate everything she’s done for me!"
We responded:
"Thank you, Rayna! Natasha is the best…but so are you! We go the extra mile to get things right for you. "
Profile photo of ANITA BALL

ANITA BALL

April 7, 2025

5  out of  5
rating by ANITA BALL
"Natasha was very personable and was very helpful with my needs of finding quotes for my home and auto insurance"
We responded:
"Thank you, Anita! You’ve got a lot of choices for your car and home insurance and we are glad you chose us!"
Profile photo of CA Richards

CA Richards

April 7, 2025

5  out of  5
rating by CA Richards
"Shane and Natasha were so patient and helpful in transitioning our policies to State Farm. The process was smooth and pressure free. Thank you both so much for all of your guidance!!"
We responded:
"Aww shucks! You guys are great to work with and we are so happy that we could explain things in a way that makes sense. Thank you for choosing us!"
Profile photo of Dawn Simpson-Gray

Dawn Simpson-Gray

April 4, 2025

5  out of  5
rating by Dawn Simpson-Gray
"Natasha is always great and finding answers to any questions I may have . She is patient when explaining details and appreciate her always being so accommodating. I’ve been a State Farm customer for years and despite moving from the area I prefer to keep my Shane Crites family because they’re the best."
We responded:
"Thank you, Dawn! It means a lot that you stayed with us when you moved—let your friends know we can handle insurance in Ohio and Michigan! And Natasha is the best!"
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Bree Barker

April 4, 2025

5  out of  5
rating by Bree Barker
"Always very nice and prompt on any problem you may have. Even adding a new addition to the family they cared enough to send a congratulations card and cute little bib! Definitely appreciate the personal connection they have!"
We responded:
"Hi Bree! We are happy for you and your family and we’re grateful that we get to work with you for your insurance. We try to give a personal connection in all those big life moments!"
Profile photo of Diane Boop Boop

Diane Boop Boop

April 3, 2025

5  out of  5
rating by Diane Boop Boop
"I have enjoyed greatly Shane Crites and his staff. They have made me feel safe knowing that they are there for me at the most critical moments in my life. I am so greatful for being able to have both cars and life insurance with such caring people!!"
We responded:
"Hi Diane!! We were so honored to help you protect your family with car insurance and life insurance!! Plus, it’s just great to work with you!"
Profile photo of Tania Canales

Tania Canales

April 2, 2025

5  out of  5
rating by Tania Canales
"They are very pleasant, and helpful. They walk you through your options and answer all your questions. They never pressured me when I was thinking over my options. I'm extremely happy with everyone that I talk with at the office."
We responded:
"Hi Tania! I like to say we help people make great choices! :) There is no need for pressure when we listen well. Thank you for taking the time to talk with us for your insurance needs!"
Profile photo of A Google User

A Google User

April 1, 2025

5  out of  5
rating by A Google User
"I’ve really enjoyed having State Farm as my auto and business insurance Shane Crites and his team are very personable and give fast solid results to any issue you my have. A absolute joy to know and work with!"
We responded:
"Thank you, Nakia! It’s people like you who make our jobs fun. You are a joy to work with, too! Thank you for trusting us with your business insurance. "
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Jennifer Stepleton

April 1, 2025

5  out of  5
rating by Jennifer Stepleton
"Easy to get a quote for boat insurance."
We responded:
"Thank you, Jennifer!!"
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Robert Salazar

March 31, 2025

5  out of  5
rating by Robert Salazar
"Natasha is great. I have had no problem with her .she always takes care of things for me!"
We responded:
"Thank you, Robert!! Natasha is the best!!"
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kelly rose

March 28, 2025

5  out of  5
rating by kelly rose
"Our family has been with Shane Crites, State Farm Insurance for a long time. They have always been there when you need them. They are very helpful & answer any questions"
We responded:
"We love working with you and your family! Thanks for the many years of trust!"
Profile photo of Leslie McKinley

Leslie McKinley

March 28, 2025

4  out of  5
rating by Leslie McKinley
"I needed to take an old vehicle off of my insurance coverage. So glad Shane and Natasha were there to make this process easy."
We responded:
"Thank you, Leslie! Natasha is the best! "
Profile photo of Tony Newland

Tony Newland

March 4, 2025

5  out of  5
rating by Tony Newland
"Always friendly, never have issues."
We responded:
"Hey Tony! Thank you so much for these kind words! Tell everyone in Lima to check us out for their insurance—it’s always nice to work with friends! :)"
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James

February 22, 2025

5  out of  5
rating by James
"Great company to work with"
We responded:
"Thank you, Jim!"