State Farm® Insurance Agent Shane Crites
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tony Newland
March 4, 2025
"Always friendly, never have issues."
"Hey Tony! Thank you so much for these kind words! Tell everyone in Lima to check us out for their insurance—it’s always nice to work with friends! :)"
James
February 22, 2025
"Great company to work with"
"Thank you, Jim!"
Barb Flynn
February 22, 2025
"I've known Shane for two years. He is a caring, kind and honest person who wants only to help you in any way he can with your insurance needs. I highly recommend him to take care of your needs."
"Thank you, Barb! These words mean so much coming from a colleague like you. "
Adah Ellerbrock
February 21, 2025
"Shane is a great pleasure to work with. He got me the quotes I needed right away and scheduled time to dinner them with me personally. Shane is very easy to work with and highly professional. If I ever have any questions I know he and is team is just a call away."
"It is a pleasure to work with you and your family, Adah!! Thank you for your kind words!"
Samantha Williams
February 21, 2025
"Very friendly, helpful and thorough with explaining everything and answering all my questions! Great overall !!"
"Thank you, Samantha! It was great to talk with you about your insurance—it means a lot that you trust us with these needs. "
Anthony Jones
February 21, 2025
"He was courteous and very informational"
"You are the best, Anthony! I’m glad we could answer your questions. "
Angela Adkins
January 22, 2025
"Talked with Natasha and she was very friendly and great customer service, she was very helpful."
"Thank you!! Yes, Natasha is the best!"
James Deters
December 30, 2024
"I've only interacted with Shane and Natasha, but both are extremely helpful. Natasha is very knowledgeable with an encyclopedic knowledge of her industry. Natasha's awesome!!!! I dislike dealing with auto insurance, but love it when Natasha answers the phone. Natasha for CEO !!!!"
"Natasha is the best! Thank you so much for your review! We love working with you and appreciate you."
Samuel Smith
November 7, 2024
"Very courteous and professional. Responded back in a timely manner."
"You’re the best, Sam! I’m glad we got everything taken care of for you and your family!"
Marcus Howell
September 27, 2024
"they handle claims in house! Great customer service"
"You’re the best, Marcus! These words mean a lot. Thank you for the trust you put in our team. "
Candi Schroeder
May 19, 2024
"Fast and friendly!"
"Thank you, Candi! We always try to be prompt. I’m glad we could help!"
Ernetta Gilroy
April 26, 2024
"Very knowledgeable and polite"
"Thank you, Nita!"
Sarah Morlock
April 25, 2024
"Very friendly people and amazing service! Thank you for all your help. Highly recommend for all your insurance needs!"
"Thank you, Sarah! We are honored to serve you! Thank you for this great shout out. "
Alice Chapman
April 1, 2024
"I would highly recommend State Farm Insurance to anyone! I have been with them for awhile now for my car insurance and just called my agent Shane Crites for renters insurance and he literally got it done for me in about ten minutes. And at an extremely reasonable rate. Thank you Shane!"
"I was so glad to help you, Alice! I could hear the surprise and delight in your voice as we set up your renters insurance. It’s one of those important things people often forget and I’m glad we got to put it together for you!"
Jennifer Cope
March 14, 2024
"Excellent customer service!! Great savings!"
"I’m so glad we talked!! Thank you for your kind words. "
Micki Long
January 27, 2024
"Shane genuinely cares about his clients. With our emergency, he asked first if everyone was ok. And then followed that up with "don't worry about a thing, we will take care of everything". Those words immediately put your mind at ease. What a blessing to have someone in your corner with your best interest as their top priority."
"Thank you so much for these kind words, Micki! We were all glad to hear that everyone was OK! We could hear the stress you felt and we were so glad to make it a little easier for you. "
Jose Esnard
December 7, 2023
"absolutely the greatest experience ever will recommend to everyone"
"Wow! I am so glad for your kind words! We love working with great people like you. "
Ron Waughtel
November 8, 2023
"I’m happy"
"We are happy that you are happy! :) Thank you for trusting us with your business!"
Will Green
August 14, 2023
"very helpful and patient!"
"Hey Will! Thanks for the review! We love working with you!"
Margaret Farler
July 21, 2023
"They always understand with situations with insurance issues. Car crashes with a 16 year old and a basement flood. They truly care for people. Call, they will always answer."
"Thank you, Maggie! We were happy to help get things figured out for you. "
Diane Boop Boop
July 14, 2023
"I have enjoyed greatly Shane Crites and his staff. They have made me feel safe knowing that they are there for me at the most critical moments in my life. I am so greatful for being able to have both cars and life insurance with such caring people!!"
"Hi Diane!! We were so honored to help you protect your family with car insurance and life insurance!! Plus, it’s just great to work with you!"
Joshua Zink
June 27, 2023
"Love the atmosphere with everyone. They helped me with every question I asked and then some. Would highly recommend your car or life or renters insurance with them."
"Thank you so much, Josh! Working with a guy like you is why we get up and do this every day. Keep up the good work!"
Thomas Keiffer
June 12, 2023
"Very quick response and top notch customer service and support"
"We appreciate you, Tom!"
Leslie McKinley
June 9, 2023
"I had a question about my bill and they took care of me in a kind and professional manner. Thanks, Natasha!"
"Thank you, Leslie! Natasha is the best! "
lakemanoh69
May 19, 2023
"Great service and helpful!"
"Thank you so much!"