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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tania Canales

Tania Canales

March 12, 2025

5  out of  5
rating by Tania Canales
"They are very pleasant, and helpful. They walk you through your options and answer all your questions. They never pressured me when I was thinking over my options. I'm extremely happy with everyone that I talk with at the office."
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Tony Newland

March 4, 2025

5  out of  5
rating by Tony Newland
"Always friendly, never have issues."
We responded:
"Hey Tony! Thank you so much for these kind words! Tell everyone in Lima to check us out for their insurance—it’s always nice to work with friends! :)"
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James

February 22, 2025

5  out of  5
rating by James
"Great company to work with"
We responded:
"Thank you, Jim!"
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Barb Flynn

February 22, 2025

5  out of  5
rating by Barb Flynn
"I've known Shane for two years. He is a caring, kind and honest person who wants only to help you in any way he can with your insurance needs. I highly recommend him to take care of your needs."
We responded:
"Thank you, Barb! These words mean so much coming from a colleague like you. "
Profile photo of Adah Ellerbrock

Adah Ellerbrock

February 21, 2025

5  out of  5
rating by Adah Ellerbrock
"Shane is a great pleasure to work with. He got me the quotes I needed right away and scheduled time to dinner them with me personally. Shane is very easy to work with and highly professional. If I ever have any questions I know he and is team is just a call away."
We responded:
"It is a pleasure to work with you and your family, Adah!! Thank you for your kind words!"
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Samantha Williams

February 21, 2025

5  out of  5
rating by Samantha Williams
"Very friendly, helpful and thorough with explaining everything and answering all my questions! Great overall !!"
We responded:
"Thank you, Samantha! It was great to talk with you about your insurance—it means a lot that you trust us with these needs. "
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Anthony Jones

February 21, 2025

5  out of  5
rating by Anthony Jones
"He was courteous and very informational"
We responded:
"You are the best, Anthony! I’m glad we could answer your questions. "
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Angela Adkins

January 22, 2025

5  out of  5
rating by Angela Adkins
"Talked with Natasha and she was very friendly and great customer service, she was very helpful."
We responded:
"Thank you!! Yes, Natasha is the best!"
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James Deters

December 30, 2024

5  out of  5
rating by James Deters
"I've only interacted with Shane and Natasha, but both are extremely helpful. Natasha is very knowledgeable with an encyclopedic knowledge of her industry. Natasha's awesome!!!! I dislike dealing with auto insurance, but love it when Natasha answers the phone. Natasha for CEO !!!!"
We responded:
"Natasha is the best! Thank you so much for your review! We love working with you and appreciate you."
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Samuel Smith

November 7, 2024

5  out of  5
rating by Samuel Smith
"Very courteous and professional. Responded back in a timely manner."
We responded:
"You’re the best, Sam! I’m glad we got everything taken care of for you and your family!"
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Marcus Howell

September 27, 2024

5  out of  5
rating by Marcus Howell
"they handle claims in house! Great customer service"
We responded:
"You’re the best, Marcus! These words mean a lot. Thank you for the trust you put in our team. "
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Candi Schroeder

May 19, 2024

5  out of  5
rating by Candi Schroeder
"Fast and friendly!"
We responded:
"Thank you, Candi! We always try to be prompt. I’m glad we could help!"
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Ernetta Gilroy

April 26, 2024

5  out of  5
rating by Ernetta Gilroy
"Very knowledgeable and polite"
We responded:
"Thank you, Nita!"
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Sarah Morlock

April 25, 2024

5  out of  5
rating by Sarah Morlock
"Very friendly people and amazing service! Thank you for all your help. Highly recommend for all your insurance needs!"
We responded:
"Thank you, Sarah! We are honored to serve you! Thank you for this great shout out. "
Profile photo of Alice Chapman

Alice Chapman

April 1, 2024

5  out of  5
rating by Alice Chapman
"I would highly recommend State Farm Insurance to anyone! I have been with them for awhile now for my car insurance and just called my agent Shane Crites for renters insurance and he literally got it done for me in about ten minutes. And at an extremely reasonable rate. Thank you Shane!"
We responded:
"I was so glad to help you, Alice! I could hear the surprise and delight in your voice as we set up your renters insurance. It’s one of those important things people often forget and I’m glad we got to put it together for you!"
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Jennifer Cope

March 14, 2024

5  out of  5
rating by Jennifer Cope
"Excellent customer service!! Great savings!"
We responded:
"I’m so glad we talked!! Thank you for your kind words. "
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Micki Long

January 27, 2024

5  out of  5
rating by Micki Long
"Shane genuinely cares about his clients. With our emergency, he asked first if everyone was ok. And then followed that up with "don't worry about a thing, we will take care of everything". Those words immediately put your mind at ease. What a blessing to have someone in your corner with your best interest as their top priority."
We responded:
"Thank you so much for these kind words, Micki! We were all glad to hear that everyone was OK! We could hear the stress you felt and we were so glad to make it a little easier for you. "
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Jose Esnard

December 7, 2023

5  out of  5
rating by Jose Esnard
"absolutely the greatest experience ever will recommend to everyone"
We responded:
"Wow! I am so glad for your kind words! We love working with great people like you. "
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Ron Waughtel

November 8, 2023

3  out of  5
rating by Ron Waughtel
"I’m happy"
We responded:
"We are happy that you are happy! :) Thank you for trusting us with your business!"
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Will Green

August 14, 2023

5  out of  5
rating by Will Green
"very helpful and patient!"
We responded:
"Hey Will! Thanks for the review! We love working with you!"
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Margaret Farler

July 21, 2023

4  out of  5
rating by Margaret Farler
"They always understand with situations with insurance issues. Car crashes with a 16 year old and a basement flood. They truly care for people. Call, they will always answer."
We responded:
"Thank you, Maggie! We were happy to help get things figured out for you. "
Profile photo of Diane Boop Boop

Diane Boop Boop

July 14, 2023

5  out of  5
rating by Diane Boop Boop
"I have enjoyed greatly Shane Crites and his staff. They have made me feel safe knowing that they are there for me at the most critical moments in my life. I am so greatful for being able to have both cars and life insurance with such caring people!!"
We responded:
"Hi Diane!! We were so honored to help you protect your family with car insurance and life insurance!! Plus, it’s just great to work with you!"
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Joshua Zink

June 27, 2023

5  out of  5
rating by Joshua Zink
"Love the atmosphere with everyone. They helped me with every question I asked and then some. Would highly recommend your car or life or renters insurance with them."
We responded:
"Thank you so much, Josh! Working with a guy like you is why we get up and do this every day. Keep up the good work!"
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Thomas Keiffer

June 12, 2023

5  out of  5
rating by Thomas Keiffer
"Very quick response and top notch customer service and support"
We responded:
"We appreciate you, Tom!"
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Leslie McKinley

June 9, 2023

4  out of  5
rating by Leslie McKinley
"I had a question about my bill and they took care of me in a kind and professional manner. Thanks, Natasha!"
We responded:
"Thank you, Leslie! Natasha is the best! "